Returns

Defective Goods

If the garments you have ordered suffer from manufacturing defects or are not what you ordered, we will replace them free of charge, provide a credit note for goods to the same value, or refund your money. We cannot offer cash refunds on garments in any other circumstances, but may at our discretion offer an exchange or credit note. Manufacturing defects will be rectified at our own cost. We cannot be held responsible for damage caused by misuse or poor care of garments.

If your garment is the wrong size (our mistake), we will replace it for one of the right size free of charge provided you return it within 7 days of purchase. Please note that it may take up to 40 days to replace the garment.

  • We cannot offer refunds for Made-to-Order garments for any other reason. This is because such garments are made to order to the customer's specification and it is very difficult for us to re-sell them.
  • You must notify us of any defect in the garment or mistake in your order within 7 days of receiving your order - otherwise we cannot offer you an exchange or refund.

Returning Goods

Please contact us first before returning items. We strongly advise you to use Registered Post or Signed-For Delivery or equivalent, as we cannot exchange your garments if they get lost in the post.

  • When returning goods from outside the Russian Fedaration, please contact us by email to clarify how to fill out the customs declaration. Goods with incorrect customs declarations will not be accepted by us and will be returned to the sender. To return the order please use Post. We can not accept orders are sent by FedEx, DHL Express, UPS and other courier services (except EMS Post) they will be returned to you.

CANCELLING OR CHANGING YOUR ORDER

If you wish to cancel an order you may do so, but you must tell us within 3 days of placing it - after that, we will have started making it and you won't be able to cancel. The same applies if you wish to make alterations to your order after placing it - we can accept changes up to 3 days after you placed your order with us. After that, you will have to place a new order.